Frequently Asked Questions
Below you will find answers to the most frequently asked questions:
How can I find the right type of mirror?
On our website you can use the search bar by entering keywords or browsing through the available categories. If you have trouble choosing a mirror, you can always contact our advisors at +48 32 700 37 99 or by email at [email protected].
How do I place an order?
Placing an order is very simple! After selecting a product, just click "ADD TO BASKET", fill in the order form and make the payment. If you experience any problems, please contact us!
How can I pay for my order?
Payments are processed via secure online payment systems such as PayU, e-wallet, traditional bank transfer and PayPal.
What is the order processing time?
Each product is made to order. Processing begins after order and payment confirmation and takes 2 business days. Total processing time is typically 4 to 7 business days.
How are shipments handled?
We ship via courier companies both domestically and internationally. Delivery times are typically 4-7 business days.
What is the cost of an order?
The total cost depends on the type and size of the product. After selecting a product and going to the basket, you will see the full amount of your order.
Please note that shipping costs are added to every order.
Please note that shipping costs are added to every order.
What should I do if my parcel is damaged?
If you notice any damage to the packaging when receiving the parcel from the courier, open it in the courier’s presence. If the product is also damaged, you must immediately fill in a damage report with the courier. Please send the report together with a photo of the damage to [email protected]. Once we receive the report, we will send you a brand new product.
How can I make a complaint?
If the delivered product does not match your order – for example, the wrong size, frame, material, or it is incomplete – please contact us immediately! Send an email to [email protected] including photos of the defect. Once your complaint has been approved, we will send you the correct product or refund your payment.
Can I return an ordered product?
Prismalumino.co.uk offers 14 days to return a standard product. Please note that the returned item must not be damaged or used. Include proof of purchase, your personal details, and your bank account number for the refund. Refunds are processed within 14 working days after receiving the required information and the returned product.
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