Right of withdrawal
1. The customer has the right to withdraw from this agreement within 14 days without giving any reason. The withdrawal period expires after 14 days from the day on which the customer came into possession of the last item, or on which a third party other than the carrier and indicated by the customer came into possession of the last item.
2. To exercise the right of withdrawal, the customer must inform the seller (Drukarnia Piga.pl Sp. z o.o., ul. Mysłowicka 1, 43-100 Tychy, tel. +49 20995509311) of their decision to withdraw from this agreement by means of an unambiguous statement.
3. To meet the withdrawal deadline, the customer must send a statement of withdrawal to the seller's email address [email protected] before the 14-day period from the date of delivery of the goods expires. A template of the appropriate statement is available at the end of these terms and conditions.
4. The seller does not bear the transport costs related to the return of the goods by the customer as a result of the withdrawal from the contract.
5. The goods must be returned within 14 days from the date of submitting the withdrawal statement.
CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT
1. In the event of withdrawal from this agreement, the seller will refund all payments received from the customer. The seller is obliged to refund the cost of delivery of the ordered goods to the consumer – up to the amount corresponding to the cheapest available shipping option offered.
2. The refund will be made using the same means of payment that the customer used in the original transaction, unless the buyer and seller agree otherwise.
3. The funds will be returned no later than 14 days from the day the seller receives the returned goods or proof of their return.
4. The customer is also liable for any reduction in the value of the goods resulting from their use in a way other than necessary to determine the nature, characteristics, and functioning of the goods.
5. The customer's right to withdraw from the contract is excluded in the following cases:
- contracts in which the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or serving to satisfy their individual needs,
- contracts in which the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery
WITHDRAWAL FORM TEMPLATE:
(this form should be completed and returned only if you wish to withdraw from the contract)
– Recipient: Drukarnia Piga.pl Sp. z o.o., ul. Mysłowicka 1, 43-100 Tychy
– I hereby inform you of my withdrawal from the sales contract for the following items:
– Purchase date:
– Order number (from the purchase confirmation):
– Customer's full name:
– Customer’s address (for delivery):
– Date of withdrawal statement submission:
– Bank account number for the refund:
– Reason for return (please select a number from the list below)*:
– Detailed description of the return:
– Customer's signature (only if the form is sent in paper version):
Reason for return*:
1. Product does not meet expectations
2. Unsatisfactory price-to-quality ratio
3. Product does not match the description/visualization
4. Incorrect product delivered
5. No specific reason
6. Defect/damage of the product
7. Delayed delivery / too long lead time
8. Better offer from another seller
9. Other reasons ________________________
Please report your withdrawal via email to [email protected]
This will speed up the refund process.