Cookie Policy

Cookies are strings of characters, IT data, especially small text files, which are saved on the end device when visiting our website.

 

We use cookies to improve the usability of our website and the quality of our services in accordance with the preferences of our users. We use them for anonymous statistical research related to visits to our website. The data contained in cookies allow us to block repeated content displays and help increase advertising effectiveness.

 

There are two types of cookies used – “session” and “persistent”:
The first are temporary files that remain on the user's device until logging out of the website.
“Persistent” cookies remain on the user's device for the period specified in the cookie parameters or until they are manually deleted by the user.

 

We do not use cookies to identify specific users of the website.

 

The use of cookies allows us to reach users with advertising content who have previously visited our website, on other websites they visit, including those belonging to entities cooperating with our partners.

 

By default, web browsing software allows cookies to be handled on the end device, but this setting can be changed to block their handling by changing the browser settings.
Blocking cookies may affect the functionality of features available on the website.

 

If you notice any damage to the packaging when receiving the shipment from the courier, be sure to open it in the courier's presence. If the product is also damaged, be sure to immediately create a damage report with the courier. Then send it to [email protected] along with a photo of the damage. Once we receive the report, we will send you a new, undamaged product.

 

If the product delivered to you is not as ordered – wrong size, crop, material, or incomplete – please let us know immediately! Send an email to [email protected] including photos of the defect. Once your complaint is approved, we will send you the correct product or refund your money.

 

Prismalumino.co.uk offers 14 days to return a standard product. However, please note that the returned product must not be damaged or used. Include the proof of purchase and your personal data along with the bank account number to which you want the refund to be made. The refund will be processed within 14 business days from the date we receive the necessary information and the product.